UnderDog NZ Privacy Policy

 Online Privacy Policy Only

 

This online privacy policy applies only to information collected through our website and not to information collected offline.

UnderDog New Zealand Ltd (“our, we or us”) is committed to protecting customer’s personal information. We have created this Privacy Policy to help you understand how we collect, use and protect your information when you visit our website, make a reservation, respond to surveys or fill out a form.

This policy is provided for your information and doesn’t limit or exclude your rights under the Privacy Act 1993.

This Privacy Policy covers the following topics:

  • What information does UnderDog New Zealand collect and how we collect this?
  • How does UnderDog New Zealand use your information?
  • Sharing your information.
  • Protecting and securing your information.
  • Changes to our Privacy Policy.

 

What information does UnderDog New Zealand collect and how we collect this?

We collect information relating to you that you have provided to us.  For example when ordering or registering on our site, you may be asked to enter details such as your name, e-mail address, mailing address, phone number, credit card information.

Do we use cookies? Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

 

How does UnderDog New Zealand use your information?

The information that we collect from you may be used by us for a number of purposes connected with our business such as:

  • Processing transactions
  • Improve customer service by personalizing your experience, dealing with your requests, enquiries or complaints and other customer care related activities allowing us to respond to your individual needs
  • Carrying out market and product analysis, improvements to our products, and services and marketing our companies products and services generally
  • Generally customizing your experience on our website
  • For general administrative and business purposes
  • Administer a contest, promotion, survey or other site feature
  • Send periodic emails.   The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

 

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Google, as a third party vendor, uses cookies to serve ads on your site. Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

 

Sharing your information

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links – Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

 

Protecting and securing your information

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

Credit and debit card security – We work diligently to protect the security of your personal information, including credit and debit card information.

We protect your credit and debit card information during transmission by using the Secure Sockets Layer (SSL) protocol, which encrypts your information when transmitted over the Internet.  We don’t retain any of your credit card details. However they may be held by eWay – review their Privacy Policy.

 

Changes to our Privacy Policy

We may change this Privacy Policy from time to time and we will tell you about a change in the policy by posting an updated policy on our website. Any change we make applies from the date we post it on the website.

Your Consent – By using our site, you consent to our online privacy policy.

Contacting Us – If you have questions about this privacy policy you may contact us using the information on the footer of this website.