Bookings & Cancellations

Bookings

Full payment is required to secure a booking.

Cancellations 

UnderDog New Zealand is a small privately owned operation that has a large amount of logistics involved to provide the quality of tours that we offer.   As a result we have the following cancellation policy in place, however inline with the below policy we will transfer any canceled tour to another date within the same winter touring season.  Please read the specifics below as they relate to your tour.  If you have any questions please feel free to contact us at any time.

Dry Land Tours – Kart Tours

  • No cancellation fee if canceled 24hours or more prior to the tour.
  • No refund if canceled within 24 hrs of tour date, this is transferable to any tour within the same winter touring season.

 

Winter Tours – 1 hour, 1-½ hour tours

  • No cancellation fee if canceled 5 days or more prior to the tour.
  • If canceled 24hrs to 5 days before trip 25% cancellation fee, this is transferable to any tour within the same winter touring season.
  • No refund if canceled within 24 hrs of tour date, this is transferable to any tour within the same winter touring season.

 

Winter Tours – Night Runs and Overnight Tours

  • No cancellation fee if canceled 10 days or more prior to tour.
  • If canceled 48 hrs to 10 days before trip 25% cancellation fee, all but $30.00 per night is transferable to any tour within the same winter touring season.
  • No refund if canceled 48 hrs of tour date, all but $50.00 per night is transferable to any tour within the same winter touring season.

 

Custom Tours

  • Policy will be dependent on the tour.

 

Gift Vouchers

  • Should be booked as soon as possible to guarantee availability.  We can not guarantee avaiblitity for short notice bookings.
  • Non refundable.

 

Any tour canceled by Underdog NZ will be reimbursed 100%.